Terms and conditions of use
We take great care to describe the items for sale as accurately as possible but it is bot possible to describe each little detail therefore please take time to view the photographs as they form part of the description. Many of our items are used therefore will have some signs of use especially the vintage instruments. This is part of the charm of a vintage instrument therefore you need a pristine instrument, it is advisable to purchase a new item. Please contact us if you are unsure or need any help or advice to help you decide.
We aim to ship all items within one to two working days of receiving your order, though we cannot guarantee this (UK regulations allow the supplier thirty days to dispatch goods).
We endeavor to maintain good stock control but selling through multiple channels including our website, ebay store and physical shop means on occasion that our stock remaining can become depleted. If an item is out of stock we will notify you by email and if you wish we will back order it and send you confirmation of your order. When your order has been received, you will be notified of its dispatch. Price and availability information displayed on web site are subject to change without notice. Shipments outside Northern Ireland may be subject to local import charges and taxes which will be the responsibility of the purchaser.
The prices of our products are displayed in GBP only. We ship goods to customers all over the world but the rates of exchange into your native currency are calculated by the financial providers of your selected payment method. We do not have any input or influence on the exchange rate and banking charges levied for the transaction.
Klarna's offset and stage payment methods as individual products are only available in Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, Great Britain and the USA.
Shipping costs to UK (including highlands and islands) and Ireland are free. Please contact us for a quotation to other destinations.
Whilst we endeavor to ensure the prices on our website and in our website are as accurate as possible, we reserve the right to change a price or specification without notice. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
Our Returns Policy:
We want you to be completely satisfied with your purchase each time you shop with us. However, should you wish to return items our returns policy is as follows:
If for any reason you are not content with your purchase, you should notify us within 14 days and we will endeavor to correct the issues. Failing this, you must return it to us in its original condition within 28 days. On receipt and acceptance, we will issue a full refund within 7 calendar days.
When making a return, we advise use of the original packaging and you must insure the item for the full value paid. We cannot be held responsible for damage during transit by any third party although we will give you assistance by way of valuations, repair estimates photos etc: in making your claim against such third parties.
If you are returning an item because of an error on our part or because it is defective, we will refund your reasonable costs in returning it to us (excessive cost of express delivery courier services is unreasonable). Otherwise you will be responsible for payment those charges.
This returns policy does not affect your statutory rights.
Our returns address is:
O'Neills Music Shop
17 Main Street, Gortin. Omagh Co. Tyrone BT79 8PQ Northern Ireland UK